Terms of Service

Last Updated: June 16, 2026

Important: Two Step Plumbing is a referral and lead generation service. We are not a licensed plumbing contractor. We connect consumers with independent, licensed plumbing professionals in their area.

Please read these Terms of Service ("Terms") carefully before using the website located at twostepplumbing.com (the "Site") operated by Two Step Plumbing ("we," "us," or "our"). By accessing or using the Site, or by calling any phone number listed on the Site, you agree to be bound by these Terms.

1. Nature of Service

Two Step Plumbing operates as a referral and lead generation service. We do not directly provide plumbing services. When you contact us via phone or form submission, we connect you with independent, third-party licensed plumbing contractors who operate in your geographic area.

All contractors connected through our service are independent professionals. Two Step Plumbing does not employ, supervise, or control these contractors. Any contract for services is between you and the independent contractor directly.

2. No Warranty on Contractor Services

While we endeavour to connect you with licensed and insured professionals, Two Step Plumbing makes no guarantee, warranty, or representation regarding:

The quality, timeliness, or outcome of any work performed by a referred contractor
The licensing or insurance status of any individual contractor at the time of service
The pricing, availability, or scheduling of any contractor
The fitness of any contractor for your particular plumbing issue

You are solely responsible for verifying that any contractor you hire holds the required licences and insurance for your jurisdiction and the work to be performed.

3. Call Recording Consent

By calling any phone number displayed on this Site, you acknowledge and consent that:

Your call may be recorded for quality assurance, compliance, and billing verification purposes
Your call may be routed through third-party pay-per-call networks including Marketcall and LeadSmart
Call data including duration, timestamp, and geographic origin may be collected and used for business purposes

4. Pay-Per-Call Disclosure

Two Step Plumbing participates in pay-per-call affiliate programmes. We may receive compensation when a qualifying call is made through our tracking numbers. This compensation does not affect the quality of contractor referrals or the cost to you as a consumer. You will not be charged any fee by Two Step Plumbing for using this referral service.

5. Accuracy of Information

We strive to keep information on the Site accurate and up to date. However, we make no representations or warranties regarding the completeness, accuracy, or timeliness of any content on the Site. Service availability, response times, and pricing displayed are estimates and may vary by location and contractor.

6. Limitation of Liability

To the fullest extent permitted by law, Two Step Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Property damage or personal injury resulting from work performed by a referred contractor
Loss of data, revenue, or profits
Failure of a contractor to respond, arrive, or complete work
Any dispute between you and an independent contractor

Our total liability to you for any claim arising out of these Terms or your use of the Site shall not exceed $100 USD.

7. Indemnification

You agree to indemnify and hold harmless Two Step Plumbing, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Site, your violation of these Terms, or your dealings with any independent contractor referred through our service.

8. Intellectual Property

All content on the Site, including text, graphics, logos, and design elements, is the property of Two Step Plumbing or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use Site content without our prior written consent.

9. Third-Party Links

The Site may contain links to third-party websites. These links are provided for convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Two Step Plumbing
Website: twostepplumbing.com
Email: contact@twostepplumbing.com