Privacy Policy

Last Updated: June 16, 2026

Two Step Plumbing ("we," "us," or "our") operates as a referral service connecting consumers with independent, licensed plumbing and home service contractors. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit twostepplumbing.com (the "Site") or contact us by phone.

1. Information We Collect

We may collect the following types of information:

• Phone Calls: When you call the number listed on our Site, the call may be recorded for quality assurance, training, and compliance purposes. Call duration and timestamp data is collected for billing and performance purposes.
• Usage Data: We automatically collect information about how you interact with our Site, including IP address, browser type, pages visited, referring URLs, and time spent on pages.
• Cookies: We use cookies and similar tracking technologies to improve your experience and analyse Site traffic. You may disable cookies in your browser settings, though this may affect Site functionality.
• Voluntarily Provided Information: If you submit a form or contact us directly, we may collect your name, email address, phone number, and details of your service request.

2. How We Use Your Information

We use the information we collect to:

• Connect you with licensed local plumbing contractors in your area
• Operate, maintain, and improve the Site
• Monitor and analyse usage patterns and trends
• Comply with legal obligations
• Protect against fraudulent or unlawful activity

We do not sell your personal information to third parties for marketing purposes.

3. Call Recording & Pay-Per-Call Disclosure

Phone calls made through numbers displayed on this Site may be connected to third-party pay-per-call networks, including but not limited to Marketcall and LeadSmart. These networks may record calls for quality assurance and billing verification. Call recordings are subject to the privacy policies of those respective networks. By calling the numbers on this Site, you consent to potential call recording where permitted by applicable law.

4. Sharing of Information

We may share your information with:

• Service Contractors: Independent licensed plumbing contractors who fulfil your service request
• Call Network Partners: Pay-per-call affiliate networks that route and process your call
• Analytics Providers: Third-party services such as Google Analytics that help us understand Site usage
• Legal Authorities: Where required by law, court order, or governmental regulation

5. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Call records are typically retained for 90 days. Usage and analytics data may be retained for up to 24 months.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data collection practices

To exercise any of these rights, contact us at the details below.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Two Step Plumbing
Website: twostepplumbing.com
Email: contact@twostepplumbing.com